At some point after 5pm on Saturday 21st July a plumbing failure on the 1st floor led to a large volume of water coming down through the ceiling of the consulting rooms and dispensary area. This damaged most of our drug stock as well as some electrical equipment, and led to surface water flooding across about half of the total ground floor area.
We had to dispose of about £13000 of medications that were flood damaged, and organise for replacement of the damaged equipment.
What is happening now?
We are currently unable to use any of the consulting rooms or the rear work area, and hence the rooms that function off that, as we have dehumidifiers working in the building. This means that doors have to remain open (compromising patient security) and there is a dust being blown around the building (compromising sterility).
We have extended the opening hours and services offered from our other two clinics at Ladybank and Newport
We have set up a temporary consulting room in an office by the side door at St Andrews, although this is a little small and has no sink.
We have replaced the damaged stock and are arranging replacement for the damaged equipment.
What happens next?
We are discussing with the insurer a plan to install a suite of Portakabins in the car park to provide us with temporary workspace. We are expecting that this will allow us to return to near full service while the building dries out (estimated to be 8 weeks) and then appropriate remedial work is undertaken. In the meantime we will be maintaining our clinical services as close to normal as we possibly can.
As of today, 1 week after the event, we are still unclear as to exactly what the extend of the damage will be and the extent of the damage and repair that will be required.
We apologise for the inconvenience this causes to our clients. We are trying to work to minimise this and will keep you informed of developments as they occur.
Will Goad – Clinical Director – Provost Vet Group